Because We Care
We founded Udaipur Crafts with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience with our crafts for home decor like wooden wall clock, resin wall clock, tea coaster, candle holders, lamps, etc. Our store policies are detailed below, please have a look and contact us to learn more!
Privacy at Udaipur Crafts
Your privacy is important to us. It is Udaipur Craft's policy to respect your privacy regarding any information we may collect from you across our website, Udaipur Crafts, and other sites we own and operate.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
We only retain collected information for as long as necessary to provide you with your requested service.
What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
Terms & Conditions
Terms of Service
1. Terms By accessing the website at https://www.udaipurcrafts.com you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
2. Use License Permission is granted to temporarily download one copy of the materials (information or software) on Udaipur Craft's website for personal, non-commercial transitory viewing only. This is the grant of a licence, not a transfer of title, and under this licence you may not: modify or copy the materials; use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on Udaipur Crafts website; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or 'mirror' the materials on any other server.
2. This licence shall automatically terminate if you violate any of these restrictions and may be terminated by Udaipur Crafts at any time. Upon terminating your viewing of these materials or upon the termination of this licence, you must destroy any downloaded materials in your possession whether in electronic or printed format.
1. The materials on Udaipur Craft's website are provided on an 'as is' basis. Udaipur Crafts makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
2. Further, Udaipur Crafts does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.
4. Limitations In no event shall Udaipur Crafts or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Udaipur Craft's website, even if Udaipur Crafts or a Udaipur Crafts authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Accuracy of materials The materials appearing on Udaipur Craft's website could include technical, typographical, or photographic errors. Udaipur Crafts does not warrant that any of the materials on its website are accurate, complete or current. Udaipur Crafts may make changes to the materials contained on its website at any time without notice. However Udaipur Crafts does not make any commitment to update the materials.
6. Links Udaipur Crafts has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Udaipur Crafts of the site. Use of any such linked website is at the user's own risk.
7. Modifications Udaipur Crafts may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.
8. Governing Law These terms and conditions are governed by and construed in accordance with the laws of Udaipur Crafts and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.
Shipping and Delivery
How We Do It
WE will ship the same or the next day of purchase/payment, depending on the daytime the order is placed. Note that Udaipur Crafts is based in Udaipur Rajasthan India, so we live in a different time zone than most of you! :-)
Packages are sent every day from Monday till Friday. Orders during the weekend are shipped on Monday.
We ship internationally. Packages are sent with registered priority that means you have to sign to get the package.
With your shipping notification you will receive your tracking number.
International delivery times for packages sent priority normally take 4-11 days, sometimes it can take longer for packages to go through customs. Please keep in mind that I have no control over the mail.
The buyer has all responsibility for all custom duties, import taxes, duty fee and VAT (Value Added Tax). If you are charged a fee upon receipt of your package this due to your countries laws. This is NOT an additional fee I am charging.
Each country has different rules regarding these fees. If you need more info regarding import taxes and fees its best to contact your local postal office or refer to their website for more info.
I do declare the full price of the items that are shipped.
Marking the items as a gift or lower value is illegal and may have negative consequences for the seller and the buyer.
We understand that your privacy is important to you and we respect that. We ensure you that Udaipur Crafts maintains complete confidentiality of the details that you have shared with us and will not share it with any third party.
A tentative delivery date/time will be given along with the order confirmation email. The exact delivery date shall be provided as soon as your order is ready for dispatch. Alternatively, customers can track their order by provided Tracking Number and find the order status.
Shipping Estimated Delivery Times
Once we have posted your item, we send you a dispatch notification. So the item is now on its way to you.
Below you will find estimated delivery times provided by the Postal Services.
Please note that these are working days (Mon - Fri). The day of postage is not to be counted. These estimates do not include any unforeseen delays at customs.
Europe: Economy 5 - 8 days. Priority 2 - 5 days.
USA/Canada: Economy 11 to 15 days. Priority 4 to 8 days
Australia/New Zealand: Economy 7 to 15 days. Priority 5 to 8 days
Rest of the World: Economy 16 to 25 days. Priority 5 to 12 days
We are not responsible for delays due to customs procedures in your country, and often while it is in customs, there are no tracking updates available.
All of our shipments are sent registered mail. This means that they are traceable throughout their journey to you (at least for those countries that offer these services).
we cannot be held responsible for any damaged, lost or stolen items, once they have been handed over to the postal system.
Returns and Refunds
Everything You Need to Know
We want you to be happy with your purchases and make every effort to provide you with as complete information as possible, so that you can make an informed buying decision.
Before your buy, please read the full item description, look at all the photos carefully and come through to us with your questions.
Returns are ONLY ACCEPTED if you :-
a) Contact us in writing within 2 days of receiving your item.
b) make video while parcel opening and send that video to us for damage items
c) Return the item to us within 10 working days
Failure to do so will mean that you cancel your right to return the item and/or your right to be refunded for the item.
NO RETURNS & REFUND ACCEPTED
1. for items purchased while they were on sale
2. offered at discounted prices.
3. CUSTOMISED/PERSONALIZED ITEMS
Refund Policy: What is a Full Refund and what is deductions are there?
A full refund = Original Purchasing Price minus (-) the following costs
1. For obvious reasons the cost of shipping the item to you is not refunded and you, the buyer, are solely responsible for the cost of shipping the item back to us with registered mail.
2. 20% re-stocking fee based on the full original purchasing price.
3. Any Non Refundable Indian Government Re-importation Costs. Please see point below.
4. Any deductions due to you not returning the items to us in their original state . Please see point below.
Please also note that we DO NOT refund any customs or import duties that you had to pay when the item entered your country.
Non Refundable Indian Government Re-importation Costs.
These are applicable to all international returns to our office.
Unfortunately the Indian Government levies a number of non refundable administration and re-import costs, for all goods returned to India.
These ‘re-importation / returned goods’ costs are completely out of our control, are non refundable and VERY high (ca. 40% of the total value to the goods including postage costs).
For all our international buyers returning items to us in India, these re-importation costs will be DEDUCTED from your refund.
When will I get my Refund?
We will only process your refund / exchange of goods once we have received the item/s.
You (the buyer) are solely responsible for the item while it is in transit back to us. We highly recommend that you send it back to us using a registered insured shipping option, as this will cover you in the eventuality that the item/s get loss or damage on its return journey.
Once we have received the item/s, we will ensure that it has been returned in the same condition that we sent it in.
Should it be broken, stained, or smells of perfume, smoke or body odor, your refund will reflect the cost of professional repairs/cleaning.
If everything is in order with the returned item/s, we will start the refund process within 48 hours.